Should you need to return a product, have a damaged product, or the product does not meet your expectations, return the new/unused item in the original box prepaid within 30 days with a copy of the invoice and return form for a refund or exchange.
Unopened Items - We will refund you for any unopened item for any reason (shipping not included) within 30 days of the original purchase date.
Opened items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 30 days of the original purchase date.
You will be responsible for the return shipping costs of non-defective items.
After 15 days all returns are subject to a 20% restocking fee.
To make a return please complete our Return Form and call 1-304-952-6896 regarding the item you would like to return.
1) We will issue you an RMA# (Return Merchandise Authorization Number) to you so you can send the item to us.
2) Place a copy of the completed Return Form inside the box the item is being returned in, along with a copy of your original receipt, and clearly write the RMA# on the outside of the package.
3) Send the package pre-paid (UPS, Federal Express, or US Postal Service INSURED) to: Diesel Truck Resource, Attn: Returns Department, 649 Houston Road, Bluefield, West Virginia 24701
4) Please make sure the box is securely wrapped.
We do not accept returns on the following:
· Any non-standard item that is manufactured or modified to a specific customer's needs.
· Any electronic components or parts if they have been installed or used on the vehicle.
· Any product missing the serial number or UPC bar code.
· Any return after 30 days is at the sole discretion of DTR.
· Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.
· Any item without a copy of the original invoice and RMA# unless other special arrangements have been made.
· If we shipped you the wrong product by mistake, a UPS call tag will be issued to return the item.
Please check thoroughly that all components are what you ordered and look to be in working order.
If this return policy is not acceptable for any reason please return your products immediately for a full refund.